Total Quality Management
This course helps participants acquire the skills and knowledge necessary to implement Total Quality Management, contributing to improved performance and increased customer satisfaction in organizations.
Total Quality Management Program
The Total Quality Management course aims to provide participants with a comprehensive understanding of quality concepts and their importance in improving organizational performance. The course focuses on strategies for applying comprehensive quality principles, which contributes to raising the level of service and product and increasing customer satisfaction.
This course helps participants acquire the skills and knowledge necessary to apply total quality management, which contributes to improving performance and increasing customer satisfaction in organizations.
- Quality managers and supervisors: who seek to enhance their quality management skills.
- Operations management employees: Those who want to improve efficiency and quality of work.
- Quality consultants: who work on developing quality systems in institutions.
- Business Administration Students: Those looking to understand the principles of quality and its importance in the commercial world.
Knowledge and Human Development Authority Dubai
Canadian-American Board
Abu Dhabi Vocational Education and Training Center Certificate
Relevant Programs
Other Departments
-
Level: Beginner
-
Trainer:
-
Duration: 18 Training Hours
-
Last Update : 23/9/2024
-
Code : 02-13
-
Training Field: Management
Contents of the course
Total Quality Management (TQM) is one of the most important strategies that contribute to improving organizational performance and ensuring the delivery of high-quality services or products. This management approach focuses on involving all members of the organization in the quality improvement process, which helps achieve customer satisfaction and enhance the sustainability of organizational success.
Program topics
-
Definition of Total Quality and its Importance in Organizations
- Understanding the Concept of Total Quality and its Applications in Organizations.
- The Role of Total Quality in Improving Productivity and Organizational Effectiveness.
-
Principles of Total Quality Management (TQM).
- Review of the core principles of TQM, such as customer orientation, continuous improvement, and employee involvement.
- How to apply these principles in various sectors.
-
Quality tools and methods
- Familiarization with common quality tools such as:
- Pareto Chart: For analyzing the distribution of problems.
- Cause-and-effect Diagram: To identify the causes of problems.
- How to use statistical methods such as frequency analysis (Histogram) and control charts to improve quality.
- Familiarization with common quality tools such as:
-
Quality planning
- How to develop effective quality plans to meet customer needs.
- The importance of setting goals and indicators to measure performance and quality.
-
Implementing a quality management system
- Steps to implement a quality management system like ISO 9001.
- How to obtain the commitment of all members of the organization in implementing quality standards.
-
Operations optimization
- Continuous improvement strategies such as Kaizen and Six Sigma.
- How to use feedback to improve performance and ensure effective change.
-
Measuring quality performance
- Quality performance measurement tools such as Key Performance Indicators (KPIs).
- How to analyze data to make fact-based decisions and achieve sustainable improvement.
Total Quality Management is the key to achieving excellence and innovation in organizations. By applying the right principles, using effective tools, and committing to continuous improvement, any organization can enhance its market position and ensure customer satisfaction.
Join now to gain the knowledge and tools you need to implement Total Quality Management in your organization and lead the change towards betterment!
