Arbitration and Conflict Resolution
This course helps participants acquire the necessary skills to resolve conflicts effectively, contributing to improving relationships and promoting peace in various contexts.

Arbitration and Conflict Resolution Course
The Arbitration and Conflict Resolution course aims to equip participants with the knowledge and skills needed to resolve conflicts effectively and smoothly, by understanding the concepts of arbitration and best practices in conflict management. The course focuses on negotiation strategies, mediation techniques, and arbitration methods that contribute to achieving satisfactory solutions for all parties involved.
This course helps participants acquire the necessary skills to resolve conflicts in effective ways, which contributes to improving relationships and promoting peace in various contexts.
- Lawyers and legal advisors: Those wishing to enhance their arbitration skills.
- Managers and leaders in organizations: who deal with conflicts in the work environment.
- Human Resource Management Professionals: Those interested in resolving conflicts within teams.
- Students in law or social sciences colleges: who seek to acquire new skills.
Knowledge and Human Development Authority Dubai
Canadian-American Board
Abu Dhabi Vocational Education and Training Center Certificate
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Level: Beginner
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Trainer :
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Durations : 18 Training Hours
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Last Update : 23/9/2024
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Code: 02-13
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Training Field: Psychology
Contents of the course
Arbitration and dispute resolution are essential tools for achieving justice and solving problems in a peaceful and fair manner. In a world filled with differences and challenges, arbitration and mediation techniques are effective solutions for resolving various types of conflicts. This course aims to provide the fundamental concepts for understanding arbitration and dispute resolution, as well as practical strategies for negotiation and achieving consensus among different parties.
Program topics
- Definition of Conflicts and Their Types
Conflict Concept: Definition of conflict, its nature, and causes. Types of Conflicts: Individual, institutional, and community conflicts.
- Concept of Arbitration and Its Role in Conflict Resolution
Role of Arbitration: How arbitration is used as a legal and effective tool for resolving conflicts. Importance of Arbitration: The benefits of arbitration compared to traditional judicial processes in resolving conflicts.
- Arbitration and Mediation Techniques
Arbitration vs. Mediation: The difference between arbitration and mediation, and how to determine the most suitable method for each case. Techniques of Both: How to use arbitration and mediation techniques to achieve the best outcome in conflict resolution.
- Arbitration Processes and Procedures
Arbitration Steps: From identifying the conflict to issuing the ruling. Preparing Arbitration Documents: How to prepare arbitration documents and pleadings accurately and effectively.
- Effective Negotiation
Negotiation Strategies: Techniques and strategies for negotiation to reach satisfactory solutions for all parties. Dealing with Different Parties: Understanding the varying needs of parties and how to reach a comprehensive agreement.
- Conflict Management in Different Environments
Conflict Resolution in Work Environments: How to use arbitration and mediation techniques in the workplace to foster understanding between colleagues or institutions. Conflict Resolution in Family and Community: How to deal with conflicts in family and community contexts using mediation and arbitration tools. Case Studies: Analyzing practical cases to understand how conflict resolution techniques can be applied in diverse contexts.
- Evaluation and Continuous Development
Evaluating the Effectiveness of Conflict Resolution Strategies: How to measure the success of arbitration and mediation strategies in resolving conflicts. Skill Development: Strategies for continuously developing arbitration and mediation skills to improve performance in handling future conflicts.
Arbitration and dispute resolution are the key to solving many issues that can arise in various contexts, whether at work, in families, or communities. Through this course, you will learn the essential tools and practical tips to become an expert in resolving conflicts constructively and effectively.
Join now to develop your skills in arbitration and dispute resolution, and start achieving understanding and solving problems with professionalism and efficiency!